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Method and apparatus for network based customer service

DC
  • US 6,177,932 B1
  • Filed: 08/21/1998
  • Issued: 01/23/2001
  • Est. Priority Date: 08/21/1998
  • Status: Expired due to Term
First Claim
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1. A method for processing a client help request, said method comprising:

  • responding to a help request from a client when said client makes a synchronous help request, alerting at least one responding advisor;

    receiving a response from said at least one responding advisor;

    synchronizing the display between said client and said at least one responding advisor; and

    permitting said at least one responding advisor to control a client browser.

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