Wireless video audio data remote system
DCFirst Claim
1. A system, comprising:
- a wireless remote system disposed to be operated by a mobile field operator, said wireless remote system comprising an audio sensor, a video sensor, a wireless portable processor, an audio receiver and a wireless transceiver, wherein the audio sensor, the video sensor, the audio receiver and wireless transceiver move with the mobile field operator;
a local station disposed to be operated by a local master technician, said local station comprising an audio sensor, a video receiver, a processor and an audio receiver;
a wireless communication network coupled to said local station and said wireless remote system, wherein said wireless remote system audio sensor and said local station audio receiver are disposed to recover remote sound and deliver said remote sound to said local master technician, said wireless remote system video sensor and said local station monitor are disposed to recover remote images and deliver remote images to said local master technician, and said local station audio sensor and said wireless remote system receiver are disposed to recover local sound and deliver said local sound to said mobile field operator, and wherein said local master technician may view and hear stimuli available to said mobile field operator, said local master technician and said mobile field operator are capable of communicating, and said local master technician can directly advise said mobile field operator and wherein said local station is comprised of a plurality of said local processors operated by a plurality of said local master technicians advising a plurality of said mobile field operators.
1 Assignment
Litigations
1 Petition
Accused Products
Abstract
A method and system for remote assistance and review of a technician or multiple technicians, in real time, working with equipment of various complexity. A technician or multiple technicians at a remote location are coupled by a wireless means to an advisor at a local station, so that the advisor may view and hear the same stimuli as the technician, that the advisor and technician may communicate. The technician has limited training or otherwise in need of support, and may be a field engineer, technician or maintenance personnel. The advisor has extensive training and able to provide technical support, and generally has extended and specialized knowledge with regard to the remote apparatus, and may be a technical expert on the remote apparatus. The technician may comprise an individual or group with technical training and knowledge, but lacking managerial or other authority, while the advisor comprises an individual or group with such authority. The technician communicates with the advisor by visual cues or ordinary speech, while the advisor views and listens to the remote apparatus. The advisor gives advise to the technician for manipulating or repairing the remote apparatus. Alternatively, an intermediate advisor may advise the technician and be advised by a higher-level advisor.
217 Citations
13 Claims
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1. A system, comprising:
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a wireless remote system disposed to be operated by a mobile field operator, said wireless remote system comprising an audio sensor, a video sensor, a wireless portable processor, an audio receiver and a wireless transceiver, wherein the audio sensor, the video sensor, the audio receiver and wireless transceiver move with the mobile field operator;
a local station disposed to be operated by a local master technician, said local station comprising an audio sensor, a video receiver, a processor and an audio receiver;
a wireless communication network coupled to said local station and said wireless remote system, wherein said wireless remote system audio sensor and said local station audio receiver are disposed to recover remote sound and deliver said remote sound to said local master technician, said wireless remote system video sensor and said local station monitor are disposed to recover remote images and deliver remote images to said local master technician, and said local station audio sensor and said wireless remote system receiver are disposed to recover local sound and deliver said local sound to said mobile field operator, and wherein said local master technician may view and hear stimuli available to said mobile field operator, said local master technician and said mobile field operator are capable of communicating, and said local master technician can directly advise said mobile field operator and wherein said local station is comprised of a plurality of said local processors operated by a plurality of said local master technicians advising a plurality of said mobile field operators. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
the wireless remote system further comprises a monitor, a web browser, a codec and a wireless modem; and
the local station further comprises a web browser and a codec; and
wherein said wireless communication network is coupled to a computer network.
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3. A system as in claim 1, wherein said wireless portable processor is located in a vehicle and is disposed to relay said wireless remote system audio sensor and said wireless remote system video sensor data to said local station processor and viewed by said local master technician.
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4. A system as in claim 1, wherein said local master technician and said mobile field operator are physically separated by a substantial distance.
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5. A system as in claim 1, wherein said wireless remote system video sensor is coupled by a wireless means to said wireless portable processor.
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6. A system as in claim 1, wherein said wireless remote system audio sensor is coupled by a wireless means to said wireless portable processor.
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7. A system as in claim 1, wherein said wireless remote system is coupled by a wireless mean to said wireless communication network via a cellular phone.
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8. A system as in claim 1, wherein said wireless remote system audio sensor is coupled by a wireless means to said wireless communication network via a cellular phone.
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9. A system as in claim 1, wherein said mobile field operator is a technician.
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10. A system as in claim 1, wherein said video sensor is disposed to detect full spectrum light waves.
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11. A system as in claim 1, wherein said wireless remote system is adapted to be coupled by a wireless means to said communication network while in an underwater environment.
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12. A method for providing assistance to a mobile field operator by a local master technician, comprising the steps of:
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operating a wireless remote system by the mobile field operator, said wireless remote system comprising an audio sensor, a video sensor, a wireless portable processor, an audio receiver and a wireless transceiver, wherein operating the wireless remote system comprises moving the audio sensor, the video sensor, the audio receiver and wireless transceiver with the mobile field operator;
operating a local station by a local master technician, said local station comprising an audio sensor, a video receiver, a processor and an audio receiver;
communicating over a wireless network between said local station and said wireless remote system, delivering remote sound from said wireless remote system audio sensor to said local station audio receiver;
delivering remote images from said wireless remote system video sensor to said local station monitor;
delivering local sound from said local station audio sensor to said wireless remote system receiver; and
viewing and hearing by said local master technician of stimuli available to said mobile field operator;
communicating between said local master technician and said mobile field operator; and
directly advising said mobile field operator by said local master technician. - View Dependent Claims (13)
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Specification