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Method and system for coordinating data and voice communications via customer contact channel changing system over IP

DC CAFC
  • US 6,668,286 B2
  • Filed: 09/13/2001
  • Issued: 12/23/2003
  • Est. Priority Date: 09/25/1995
  • Status: Expired due to Term
First Claim
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1. A system for connecting a call center to a customer computer having a customer IP address the system comprising:

  • means for presenting a page having a URL on the remote customer computer, the page including a remote help option which when selected generates a help request form including the customer IP address;

    means for forwarding the help request form to the call center.

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