Wireless video audio data remote system
DC
First Claim
1. A method for providing assistance to a plurality of mobile field operators by a local master technician, comprising the steps of:
- operating a plurality of wireless remote systems wherein a wireless remote system is operated by each mobile field operator, said wireless remote system comprising an audio sensor, a video sensor, a wireless portable processor, an audio receiver and a wireless transceiver, wherein operating the wireless remote system comprises moving the audio sensor, the video sensor, the audio receiver and wireless transceiver with the mobile field operator;
operating a local station by a local master technician, said local station comprising an audio sensor, a video receiver, a processor and an audio receiver;
communicating over a wireless network between said local station and said plurality of wireless remote systems;
delivering remote sound from the audio sensor of each wireless remote system of said plurality to said local station audio receiver;
delivering remote images from the video sensor of each wireless remote system of said plurality to said local station monitor;
delivering local sound from said local station audio sensor to the receiver of each wireless remote system of the plurality;
viewing and hearing by said local master technician of stimuli available to each mobile field operator of said plurality;
communicating between said local master technician and each mobile field operator of the plurality; and
, directly advising each mobile field operator of the plurality by said local master technician.
1 Assignment
Litigations
1 Petition
Accused Products
Abstract
A method and system for remote assistance and review of a technician or multiple technicians, in real time, working with equipment of various complexity. A technician or multiple technicians at a remote location are coupled by a wireless means to an advisor at a local station, so that the advisor may view and hear the same stimuli as the technician, that the advisor and technician may communicate. The technician has limited training or otherwise in need of support, and may be a field engineer, technician or maintenance personnel. The advisor has extensive training and able to provide technical support, and generally has extended and specialized knowledge with regard to the remote apparatus, and may be a technical expert on the remote apparatus. The technician may comprise an individual or group with technical training and knowledge, but lacking managerial or other authority, while the advisor comprises an individual or group with such authority. The technician communicates with the advisor by visual cues or ordinary speech, while the advisor views and listens to the remote apparatus. The advisor gives advice to the technician for manipulating or repairing the remote apparatus. Alternatively, an intermediate advisor may advise the technician and be advised by a higher-level advisor.
62 Citations
2 Claims
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1. A method for providing assistance to a plurality of mobile field operators by a local master technician, comprising the steps of:
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operating a plurality of wireless remote systems wherein a wireless remote system is operated by each mobile field operator, said wireless remote system comprising an audio sensor, a video sensor, a wireless portable processor, an audio receiver and a wireless transceiver, wherein operating the wireless remote system comprises moving the audio sensor, the video sensor, the audio receiver and wireless transceiver with the mobile field operator;
operating a local station by a local master technician, said local station comprising an audio sensor, a video receiver, a processor and an audio receiver;
communicating over a wireless network between said local station and said plurality of wireless remote systems;
delivering remote sound from the audio sensor of each wireless remote system of said plurality to said local station audio receiver;
delivering remote images from the video sensor of each wireless remote system of said plurality to said local station monitor;
delivering local sound from said local station audio sensor to the receiver of each wireless remote system of the plurality;
viewing and hearing by said local master technician of stimuli available to each mobile field operator of said plurality;
communicating between said local master technician and each mobile field operator of the plurality; and
,directly advising each mobile field operator of the plurality by said local master technician.
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2. A method for providing assistance to a plurality of mobile field operators by a plurality of local master technicians, comprising the steps of:
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operating a plurality of wireless remote systems wherein a wireless remote system is operated by each mobile field operator, each wireless remote system comprising an audio sensor, a video sensor, a wireless portable processor, an audio receiver and a wireless transceiver, wherein operating the wireless remote system comprises moving the audio sensor, the video sensor, the audio receiver and wireless transceiver with the mobile field operator;
operating at least one local station by the plurality of local master technicians, the at least one local station comprising an audio sensor, a video receiver, a processor and an audio receiver;
communicating over a wireless network between the at least one local station and said plurality of wireless remote systems;
delivering remote sound from the audio sensor of each wireless remote system of said plurality to the at least one local station audio receiver;
delivering remote images from the video sensor of each wireless remote system of said plurality to the at least one local station monitor;
delivering local sound from the at least one local station audio sensor to the receiver of each wireless remote system of the plurality;
viewing and hearing by at least one local master technician of the plurality of stimuli available to each mobile field operator of said plurality;
communicating between at least one local master technician of the plurality and each mobile field operator of the plurality; and
directly advising each mobile field operator of the plurality by at least one local master technician of the plurality.
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Specification
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Current AssigneeWireless Remote System LLC
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Original AssigneeJohn A Thomas
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InventorsThomason, John A.
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Primary Examiner(s)Crosland, Donnie L.
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Application NumberUS10/054,404Publication NumberTime in Patent Office819 DaysField of Search340/505, 340/539, 340/531, 340/825.69, 340/825.72, 340/506, 348/143, 379/37-40, 725/37, 725/62, 725/74, 725/135US Class Current340/505CPC Class CodesG08B 13/19621 Portable cameraG08B 13/1966 Wireless systems, other tha...H04N 7/18 Closed-circuit television [...
