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Contact center system capable of handling multiple media types of contacts and method for using the same

DC
  • US 7,092,509 B1
  • Filed: 09/21/1999
  • Issued: 08/15/2006
  • Est. Priority Date: 09/21/1999
  • Status: Expired due to Fees
First Claim
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1. A system for receiving and distributing contacts of different media types to a plurality of workstations, comprising:

  • a queuing component, adapted to receive said different media-type contacts and maintain said contacts in a common queue while said contacts are awaiting routing to said workstations; and

    a routing component, adapted to route the queued contacts to said workstations based on designated criteria.

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