Product value information interchange server
DC
First Claim
Patent Images
1. A system comprising a server that is electronically accessible to multiple client systems having products, services, software or information;
- the server comprising;
(i) means for storing information indicative of problems and solutions for using respective products, services, software, or information in the client systems as determined by users of the products, services, software, or information, and(ii) means for executing software configured to;
receive solution information electronically from the client systems regarding what would make a product, service, software, or information operate more effectively,store the received solution information in the storing means, andin response to a trigger from one of the client systems, distribute the stored solution information for the product, service, software, or information electronically to the one of the client systems, wherein the trigger is received from the one of the client systems in response to exception arising from the use of the respective product, service, software, or information.
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Abstract
An electronically accessible server receives, stores, and sends value information from customers. The server or other digital medium stores the value information generated by independent users. Triggers or interactions can be used to determine when value information would be useful for a user of a client system. The value information can include customer assessments, usage frequency, navigational pointers, executable program code, instructions, product information, and service information. A digital medium is used to store value information generated by independent users. The medium can be coupled to an electronic communication network to allow for interchange of information.
325 Citations
22 Claims
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1. A system comprising a server that is electronically accessible to multiple client systems having products, services, software or information;
- the server comprising;
(i) means for storing information indicative of problems and solutions for using respective products, services, software, or information in the client systems as determined by users of the products, services, software, or information, and (ii) means for executing software configured to; receive solution information electronically from the client systems regarding what would make a product, service, software, or information operate more effectively, store the received solution information in the storing means, and in response to a trigger from one of the client systems, distribute the stored solution information for the product, service, software, or information electronically to the one of the client systems, wherein the trigger is received from the one of the client systems in response to exception arising from the use of the respective product, service, software, or information.
- the server comprising;
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2. A method in which:
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a user records information on a client device about a problem with use of the client device, the client device sends the information to a server for storage, the client device receives from the server solution information recorded by other users, the solution information being received in response to a problem arising from the user'"'"'s interaction with the client device, and the client device presents the received solution information to the user. - View Dependent Claims (3, 4, 5, 6, 7, 8, 9)
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10. A system comprising a server that is electronically accessible to multiple client systems having products, services, software or information;
- the server comprising;
(i) a memory for storing information that provides solutions for use of respective products, services, software, or information in the client systems as determined by users of the products, services, software, or information, and (ii) a processor configured to execute software configured to; receive solution information electronically from the client systems regarding what would make a product, service, software, or information valuable, store the received solution information in the memory, and in response to a trigger from one of the client systems, distribute the stored solution information for the product, service, software, or information electronically to the one of the client systems, wherein the trigger is received from the one of the client systems in response to an exception arising from the use of the respective product, service, software, or information. - View Dependent Claims (11)
- the server comprising;
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12. A system comprising a server that is electronically accessible to multiple handheld client telephones;
- the server comprising;
(i) a memory for storing problem and solution information indicative of the problems and solutions of handheld client telephones as determined by users of the handheld client telephones, and (ii) a processor configured to execute software configured to; receive problem information electronically from the handheld client telephones regarding what would make users more successful in using handheld client telephones, store the received problem information in the memory, and in response to a trigger from one of the handheld client telephones, distribute corresponding stored solution information for a problem electronically to the one handheld client telephone, wherein the trigger is received from the one handheld client telephone in response to an exception arising from the use of the handheld client telephone.
- the server comprising;
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13. A method in which:
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a user records value information about using a client handheld telephone on the client handheld telephone; the client handheld telephone sends the value information to a server for storage, the client handheld telephone receives from the server additional value information recorded by other users, in response to an exception triggered by the user'"'"'s interaction with the client handheld telephone, and the client handheld telephone presents the user with the additional value information. - View Dependent Claims (14, 15)
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16. A method in which
a user records, on a client handheld telephone, information about a problem associated with using the client handheld telephone; -
the client handheld telephone sends the problem information to a server for storage, the client handheld telephone receives, from the server, solution information, the solution information being received in response to an exception triggered by the user'"'"'s interaction with the client handheld telephone, and the client handheld telephone presents the solution information to the user. - View Dependent Claims (17, 18, 19, 20, 21, 22)
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Specification
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Litigation Data
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Current AssigneeLodsys Group LLC (Lodsys LLC)
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Original AssigneeFerrara Ethereal LLC (Intellectual Ventures LLC)
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InventorsAbelow, Daniel H.
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Primary Examiner(s)Dixon, Thomas A.
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Application NumberUS09/369,391Time in Patent Office2,650 DaysField of Search705/1, 705/7, 705/10, 705/26, 705/27, 705/44, 705/14, 705/32, 705/29, 345/705, 345/707, 345/708, 345/709, 345/710, 345/711, 345/712, 345/713, 434/107, 434/118, 434/365, 434/380US Class Current705/7.32CPC Class CodesG06Q 10/101 Collaborative creation, e.g...G06Q 30/02 Marketing; Price estimation...G06Q 30/0203 Market surveys; Market pollsG06Q 30/0245 SurveysG06Q 30/0613 Third-party assistedG06Q 30/0633 Lists, e.g. purchase orders...G06Q 99/00 Subject matter not provided...
