System and method for automated and assisted resolution of it incidents
DC
First Claim
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1. A computer implemented method for resolving an information technology (IT) incident, comprising:
- loading a repair workflow having a plurality of steps and transitions between the steps, defined to repair the IT incident on a computing device, each of the steps having one or more inputs, processing logic for the input(s) and one or more outputs;
creating a repair frame for the loaded repair workflow on the computing device;
creating a repair context for the repair frame on the computing device, and populating the repair frame with configuration data;
binding one or more data values to the one or more inputs of one of the steps within the repair context;
processing the bound data values of the one or more inputs of the step within the repair context;
executing the step'"'"'s operation;
extracting the one or more outputs of step within the context; and
selecting a transition to transition to another step within the context, based at least in part on the extracted one or more outputs.
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Accused Products
Abstract
A computer implemented method for assisted and automated resolving of Information Technology (IT) incidents is provided. The method facilitates one or more users to define repair workflows to resolve the IT incidents. The defined repair workflows are stored in a flow repository. The stored repair workflows are accessed and invoked by the one or more users. The invoked repair workflows are interactively executed for a user assisted resolution of the IT incident. The invoked repair workflows are executed automatically for the automated resolution of the IT incident.
360 Citations
7 Claims
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1. A computer implemented method for resolving an information technology (IT) incident, comprising:
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loading a repair workflow having a plurality of steps and transitions between the steps, defined to repair the IT incident on a computing device, each of the steps having one or more inputs, processing logic for the input(s) and one or more outputs; creating a repair frame for the loaded repair workflow on the computing device; creating a repair context for the repair frame on the computing device, and populating the repair frame with configuration data; binding one or more data values to the one or more inputs of one of the steps within the repair context; processing the bound data values of the one or more inputs of the step within the repair context; executing the step'"'"'s operation; extracting the one or more outputs of step within the context; and selecting a transition to transition to another step within the context, based at least in part on the extracted one or more outputs. - View Dependent Claims (2, 3, 4, 5, 6)
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7. An apparatus comprising:
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a storage medium having a plurality of programming instructions stored in the storage medium, and adapted to enable the apparatus to perform a method; and one or more processors coupled to the storage medium to execute the programming instructions; wherein the method comprises; loading a repair workflow having a plurality of steps and transitions between the steps, defined to repair the IT incident on a computing device, each of the steps having one or more inputs, processing logic for the input(s) and one or more outputs; creating a repair frame for the loaded repair workflow on the computing device; creating a repair context for the repair frame on the computing device, and populating the repair frame with configuration data; binding one or more data values to the one or more inputs of one of the steps within the repair context; processing the bound data values of the one or more inputs of the step within the repair context; executing the step'"'"'s operation; extracting the one or more outputs of step within the context; and selecting a transition to transition to another step within the context, based at least in part on the extracted one or more outputs.
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Specification
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Litigation Data
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Current AssigneeThe Conundrum IP LLC (UiPath Inc.)
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Original AssigneeHewlett-Packard Development Company, L.P. (HP Inc.)
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InventorsGerber, Jeff
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Primary Examiner(s)Baderman; Scott T
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Assistant Examiner(s)KO, CHAE M
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Application NumberUS11/327,745Publication NumberTime in Patent Office1,390 DaysField of Search714/25, 714/26, 714/46, 717124-126US Class Current714/26CPC Class CodesG06F 11/0709 in a distributed system con...G06F 11/0793 Remedial or corrective acti...G06Q 10/06 Resources, workflows, human...
